AmberPoint Launches Feature-Rich Portal to Create Community for Customers and Partners

MyAmberPoint.com Provides Extensive Knowledge Base and Forum for Community Discussion on Web Services Management Issues

Oakland, California, September 2, 2003 -- AmberPoint, Inc., today announced its newest support offering, MyAmberPoint.com, a personalized service, discussion and technical support portal designed to give customers all the resources they need to successfully implement AmberPoint’s management solutions and gain greater value from their Web services systems. AmberPoint’s Customer Experience Group of consultants, trainers and support technicians will manage and monitor the password-protected MyAmberPoint.com portal.

"AmberPoint is providing us with a comprehensive Web services management solution, industry-leading software, top-notch support services, and a vendor-partner that's truly interested in our feedback and investing in our success," said Kevin Poulter, application technology manager at British American Tobacco. "We are especially excited about MyAmberPoint.com because we can tap into even more resources and collaborate with other companies that are deploying Web services and encountering the same production requirements."

The Customer Experience Group works closely with AmberPoint’s engineering, sales and management teams to help customers quickly build, deploy and manage AmberPoint solutions. Its team of experts has an average of fifteen years of experience supporting enterprise-class solutions and ensuring product quality. AmberPoint’s world-class services include multi-channel support by phone and email, and online training that enables self-paced learning of AmberPoint’s solutions. With the launch of MyAmberPoint.com, AmberPoint is now offering its customers 24-hour, self-service support.

MyAmberPoint.com Feature-Rich Portal
MyAmberPoint.com includes a rich set of support features, from an extensive information base covering AmberPoint’s products to forums for technical discussions and knowledge-sharing with other AmberPoint customers. The support and collaboration portal allows customers to:

• Personalize their homepages with information relevant to their specific challenges (i.e., a “My Documents” section that stores links to technical documents or bookmarks sections that are often referenced)


• Search a knowledge base for fast answers to hundreds of frequently asked questions and solutions to technical problems


• Participate in threaded discussion boards to exchange technical information, tips, and tricks with other customers and the AmberPoint support team


• Download software, updates and code samples


• Access product documentation, release and installation information


• Open, update and close support cases


• View the training curriculum and schedule, consulting best practices, white papers and product release schedules

“Our commitment to customers goes beyond helping them get up and running with our software,” said Gordon Loudon, vice president of the Customer Experience Group. “We’ve created a community of AmberPoint users so that they can exchange ideas on solving the production-ready issues around deploying Web services. We feed that information to our engineering and quality assurance teams to ensure that future product releases are responsive to real-world issues.”

About AmberPoint
AmberPoint, Inc., the leading provider of Web services management software, offers the most comprehensive solutions for making Web services production-ready, business-ready and easily manageable. With its modular, architecture-independent design, AmberPoint radically simplifies the management and evolution of business solutions built on Web services. AmberPoint's Customer Experience Group delivers services to ensure successful deployment and use of all AmberPoint software. Founded in 2001, AmberPoint is privately held with venture backing from Crosslink Capital, Norwest Venture Partners and Sutter Hill Ventures. AmberPoint corporate headquarters are located in Oakland, California. For more information, contact AmberPoint at 510-663-6300 or info@amberpoint.com, or visit the company website at www.amberpoint.com.

Press Contacts:

Bob Dever
AmberPoint, Inc.
510-433-6553
bdever@amberpoint.com

Kim Abreu
Atomic PR
415-553-4305
kim@atomicpr.com