“We continue to provide software solutions that fill corporate requirements for enterprise-grade Web services,” said John Hubinger, AmberPoint CEO. “Organizations that are serious about Web services recognize that the ability to define and manage service levels is crucial to maintaining trustworthy production environments, especially when sharing Web services with customers and partners. Service Level Manager has been very well received by several new customers as well as existing customers who have demonstrated a growing commitment to our company and our solutions.”
AmberPoint is working with software pioneer AgentWare, international tobacco company British American Tobacco and technology leader Fujitsu, among other early users of Service Level Manager, to align the performance and availability of their Web services with their business priorities.
“Setting and managing services levels is crucial to deploying trustworthy Web services across departments and beyond enterprise boundaries,” said David Smith, vice president and Gartner Fellow at leading analyst firm Gartner. “Organizations that are planning enterprise-class Web services should begin managing service levels sooner rather than later in order to reduce risk and plan for system growth.”
Aligning Web Services with Business Priorities
AmberPoint Service Level Manager provides predictability, visibility and control for Web services in production environments. It allows organizations to define and track against operational objectives by collecting detailed measurements and proactively managing service quality over extended periods of time. It raises the business utility of Web services by enabling organizations to ensure acceptable levels of service, prioritize usage by any user-defined criteria (such as customer type or order value) and differentiate services using detailed quality-of-service metrics.
AgentWare, British American Tobacco and Fujitsu
AmberPoint’s early implementations with leading companies from a variety of industries demonstrate the value of Service Level Manager and the market requirements for service level management of Web services systems.
“AmberPoint Service Level Manager solves several of the essential challenges organizations face as they build and deploy production Web services,” said Les Ottolenghi, president and CEO at AgentWare. “Understanding service levels and allocating resources accordingly is key to successfully deploying and maintaining reliable systems based on Web services. With Service Level Manager, we’re able to anticipate service problems early and immediately mitigate the issue.”
"Service Level Manager enables us to clearly define quality-of-service goals over extended periods of time and measure the results against our stated objectives," said Kevin Poulter, applications technology manager at British American Tobacco. "We can now set and manage expectations for Web services, and also track service levels from the consumer's perspective. AmberPoint's solution allows us to prevent and alleviate service problems using early-warning thresholds that trigger load balancing across our Web services environment."
“AmberPoint Service Level Manager is prioritizing Web services usage to match business needs,” said Mark Unak, chief architect at Fujitsu. “With its rich set of management actions, AmberPoint proactively addresses service level issues before they result in business loss. Also, by starting early with Service Level Manager, we are able to eliminate much of the risk of taking Web services into production.”
The Benefits of Service Level Manager
AmberPoint Service Level Manager collects and stores quality-of-service metrics from Web services and processes in order to:
Open, Standards-Based, Cross-Platform Architecture
Like all AmberPoint solutions, Service Level Manager features an open, standards-based architecture that installs seamlessly into any Web services environment—without additional coding to the Web services themselves. AmberPoint provides versions of its modular, agent-based software solutions that are optimized for both Microsoft (Nasdaq: MSFT) .NET and J2EE systems, meeting market requirements for cross-platform operation while leveraging the performance advantages of running natively in any environment.
Availability
AmberPoint Service Level Manager is currently is use with early access customers, and will be generally available this quarter.
Press Contacts:
AmberPoint, Inc.
510-433-6553
bdever@amberpoint.com
Kim Abreu
Atomic Public Relations
415.703.9454
kim@atomicpr.com
