User Experience & Usage Monitoring

IT today delivers services and business transactions through a variety of composite application types, such as Cloud, Web 2.0, SOA and Web services. If a single component is unavailable or slow, the user perceives the entire transaction as slow and might abandon a shopping cart, abort a service enrollment, or simply select another service provider.

That's why it's critical for IT to manage the user experience of these applications. To do so, it’s essential to have a view of the users, to know which users are consuming which services, and to meter how much of the service users consume. Real-time monitoring must be backed by historical reporting for charge-backs, auditing, reporting and forensics. Ongoing analysis of usage patterns enables business stakeholders to optimize service delivery.

AmberPoint Management System provides comprehensive monitoring that enables enterprises to gain visibility into the end user experience, ensuring that distributed applications are performing well from the perspective of the user. AmberPoint enables usage tracking of services and business transactions, providing historical reporting that makes it possible to meter and chargeback for business services delivered via distributed, composite applications.

AmberPoint Capabilities

Real-time Usage Monitoring
Comprehensive tracking of usage for distributed components and transactions within your application environment:

• Monitor live traffic for continuous usage information including response times, throughput and availability experienced by each user
• Track usage trends and patterns for individual services as well as end-to-end transactions
• Discover new users based on IP addresses, security credentials or other user identifiers available in the message content

Log & Audit Usage
Record traffic to generate user-specific insight into issues and events related to consumption:

• Policy-based logging of user traffic
• Log entire messages or specific properties
• Log under only specific conditions (say, large orders, time of day, etc.)
• Integrate with billing and payment systems for charge-backs, etc.

Real Business Insight

• Live insight into business metrics associated with usage—such as number of orders, total volume, dollar amounts, etc.
• Customizable dashboard for displaying business data
• Relay information to BAM (Business activity monitoring) systems or business intelligence solutions