AmberPoint is committed to helping customers and partners quickly build and deploy AmberPoint-enabled solutions to meet their business needs. This company-wide initiative is led by our Customer Experience Group. This group works with our Engineering, Sales and Management teams to ensure that the company stays focused on all the day-to-day aspects of making our customers and partners successful.

The MyAmberPoint.com portal is a forum for customers to
communicate and cooperate to solve SOA challenges

Consulting Services

AmberPoint consultants have the experience to work side-by-side with customers and partners to ensure successful deployment of AmberPoint software solutions. AmberPoint consultants offer dedicated on-site services, expert knowledge transfer and thorough mentoring. Additionally, we work closely with third-party consulting partners who can help customers and partners to quickly build, deploy and manage AmberPoint solutions.

Training

All AmberPoint solutions have easy-to-use online tutorials for self-guided learning at the pace most convenient for you. We can also deliver on-site training sessions that enable your team to learn the product while using it to manage your own Web services.

Documentation

AmberPoint documentation provides relevant and concise user-centric information at your fingertips. All AmberPoint product documentation is provided online and is accessible from within our products. Our online strategy encourages frequent and timely updates to the documentation, allowing us to grow and improve it based on feedback from our users.

Technical Support Services

AmberPoint technical support facilitates the flow of information between AmberPoint and its customers to, first and foremost, prevent technical issues and then, if necessary, quickly solve any remaining issues. The support team works closely with AmberPoint Engineering to ensure that a quality, supportable product is delivered to our customers. Several support options are available, including 24/7.

MyAmberPoint.com Customer Portal

MyAmberPoint.com is a password-protected portal that delivers several distinct support and service functions. Customers looking for answers to their questions can use it for quick access to our technical support staff. Their answers are published on the site for all to read.

MyAmberPoint.com also creates a community of AmberPoint users—a forum for customers to communicate and cooperate to solve Web services challenges, share ideas and make suggestions for product development. MyAmberPoint.com also pro-actively notifies customers of important news and useful information.