exception management

Performance issues aren’t the only source of operational headaches for IT. Distributed applications are fraught with exceptions—seemingly harmless errors or glitches that might result in the loss of entire business transactions. Common annoyances such as lost packages, rejected orders, shopping carts failures and unpaid claims are all manifestations of exceptions. Modern applications are so complex that IT and business teams usually don’t discover exceptions until they receive phone calls from vexed customers. These disrupted or failed business transactions result in lower customer satisfaction, lost orders, lower revenue and erosion of the brand.

To avoid this fate, organizations need a mechanism that proactively traps application exceptions and facilitates resolution of exceptions before they become business issues.

AmberPoint enables you to strategically instrument your service network to detect technical and business exceptions while maximizing performance and security. AmberPoint makes it easy to monitor application traffic for any type of exceptional condition, and enables IT and business users to identify and plan for exceptions in advance.

When coupled with built-in tools for inspecting individual exceptions, associated messages and business transactions, AmberPoint slashes the time it takes to remediate runtime issues from hours to minutes. It even heads off failure conditions entirely through proactive alerting.

AmberPoint capabilities

Handles Exceptions of Every Type
Detects exceptions across all tiers of composite applications:

• Application Level: Including data errors such as missing values, invalid parameters and anomalies
• Business Level: Including missing elements and non-compliance with regulations or business policies
• System Level: Including various application faults, transports and network-level errors

Real-time Detection and Alerting

• Detect errors in real-time, as they occur
• Inspect multiple messages for related exception conditions
• Leverage user-defined detection criteria for exceptional conditions
• Alert IT personnel, business managers or other systems

Automated Exception Response
Minimize business impact of exceptions through manual or automated exception handling:

• Notify authorized business or IT personnel
• Generate trouble tickets within in-house exception handling systems
• Trigger corrective exception handling business processes